Building a Culture of Wellness When Systems Do Not Allow for Collaborative Care.

Background: Health care is fragmented and frustrating to patients and physicians. The consequences include patient and physician dissatisfaction.

Methods: The author's perspective is informed by his research, innovation, and leadership to optimize the experience of care for physicians and patients.

Results: Understanding and prioritizing the touchpoints between patients and physicians is essential to designing health care delivery that is compassionate to patients and is fulfilling and sustainable for physicians.

Conclusions: Hospital administrative leaders and physicians must reject the culture of a dichotomy in purpose, and partner to create systems that make the right thing to do, the easy thing to do. Methods: Level V-expert opinion.